Refund Policy

2.1 Eligible Refund Requests

You may be eligible for a refund if:

• The extension fails to function as described and we cannot resolve the issue within 7 days
• You were charged incorrectly or multiple times for the same license
• The license key provided is invalid or non-functional
• You request a refund within 14 days of purchase and have used less than 20% of the service features
• Technical issues prevent the extension from working with Google Flow, and we cannot provide a fix

2.2 Non-Eligible Refund Requests

Refunds will NOT be issued if:

• You change your mind after 14 days of purchase
• You did not read the product description or feature list before purchasing
• You violate our Terms of Service, resulting in license revocation
• Google Flow changes or discontinues their service (beyond our control)
• You share your license key with others, resulting in deactivation
• You have extensively used the service (more than 500 videos generated)
• You request a refund after 30 days from the date of purchase

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@flowautomation.store
2. Include your license key and purchase details
3. Provide a detailed explanation of why you're requesting a refund
4. Include any relevant screenshots or error messages
5. Allow us 48-72 hours to review your request

3.2 Required Information

When requesting a refund, please provide:

• Your email address associated with the license
• License key (if available)
• Date of purchase
• Payment method used
• Detailed reason for refund request
• Any troubleshooting steps already attempted

4.1 Review Timeline

We will review your refund request within 48-72 hours (2-3 business days) of receiving all required information. During this time, we may:

• Attempt to resolve any technical issues
• Request additional information
• Offer alternative solutions (e.g., license transfer, extended support)
• Approve or deny the refund request

4.2 Processing Time

If your refund is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• Your license will be immediately deactivated
• You will receive a confirmation email once the refund is processed
• It may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider

4.3 Partial Refunds

In some cases, we may offer a partial refund based on:

• The amount of time the license has been active
• The number of videos/images generated
• The nature of the issue or complaint
• Whether the issue is within our control

5.1 Technical Issues

If you experience technical issues, we strongly encourage you to contact support before requesting a refund. Many issues can be resolved quickly with proper troubleshooting. We offer:

• Email support with 24-48 hour response time
• WhatsApp support for urgent issues
• Detailed troubleshooting guides
• Remote assistance when necessary

5.2 Google Flow Changes

If Google Flow makes significant changes that affect the extension's functionality:

• We will work to update the extension as quickly as possible
• If updates are not possible, we may offer prorated refunds
• Users will be notified of any major changes or service disruptions

5.3 Duplicate Purchases

If you accidentally purchase multiple licenses or are charged multiple times, we will issue a full refund for the duplicate charges immediately upon verification.

6.1 Consumer Rights

This refund policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under consumer protection laws, including:

• EU Residents: 14-day cooling-off period under the Consumer Rights Directive
• UK Residents: Consumer Rights Act 2015 protections
• US Residents: State-specific consumer protection laws
• Other Jurisdictions: Local consumer protection regulations

6.2 Disputes

If you disagree with our refund decision, you may:

• Request a review by contacting our support team
• Escalate the matter to a supervisor
• Seek resolution through your payment provider's dispute process
• Contact local consumer protection agencies